Payments:Unpacked

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Podcast: Fraud Matters - Fraud, Open Banking and Protection
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Payments:Unpacked Podcast

Podcast: Fraud Matters - Fraud, Open Banking and Protection

Issue 326 | 21 May 2022

May 21
1
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Podcast: Fraud Matters - Fraud, Open Banking and Protection
northeypoint.substack.com

The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience?

Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.

In this third of four podcasts we:

  • Discuss how banks can help fight fraud without introducing unnecessary friction

  • Explore customer expectations - and frustrations - with fraud protection measures

  • Discuss how can banks put the right pieces in place to manage fraud in the future.


Fraud Matters - Fraud, Open Banking and Protection


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