Podcast: Fraud Matters - Fraud, Open Banking and Protection
Issue 326 | 21 May 2022
The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience?
Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.
In this third of four podcasts we:
Discuss how banks can help fight fraud without introducing unnecessary friction
Explore customer expectations - and frustrations - with fraud protection measures
Discuss how can banks put the right pieces in place to manage fraud in the future.
Fraud Matters - Fraud, Open Banking and Protection
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