Podcast: Fraud Matters (2/4)
Issue 323 | 14 May 2022
In this podcast it was my privilege to join FICO's Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience.
In this second of four podcasts we:
Discuss the impact of digital transformation on banking customer experiences.
Ask are banks getting digitial transformation right when it comes to fraud management?
Consider specific areas are consumers finding frustrating - and how can banks help deliver the experiences they expect.
FICO Fraud Matters Podcast - Episode 2
The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience?
Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.
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