Payments:Unpacked

Share this post
Podcast: Fraud Matters (2/4)
northeypoint.substack.com
Payments:Unpacked Podcast

Podcast: Fraud Matters (2/4)

Issue 323 | 14 May 2022

May 14
Comment
Share

In this podcast it was my privilege to join FICO's Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience.

In this second of four podcasts we:

  • Discuss the impact of digital transformation on banking customer experiences.

  • Ask are banks getting digitial transformation right when it comes to fraud management? 

  • Consider specific areas are consumers finding frustrating - and how can banks help deliver the experiences they expect.


FICO Fraud Matters Podcast - Episode 2

The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience?

Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.


Listen


Help grow Payments:Unpacked’s audience

If you enjoy reading Payments:Unpacked please share the word with your friends and colleagues - sharing the newsletter makes such a difference to growing the newsletters audience.

Share

CommentComment
ShareShare

Create your profile

0 subscriptions will be displayed on your profile (edit)

Skip for now

Only paid subscribers can comment on this post

Already a paid subscriber? Sign in

Check your email

For your security, we need to re-authenticate you.

Click the link we sent to , or click here to sign in.

TopNewCommunity

No posts

Ready for more?

© 2022 Northey Point Limited
Privacy ∙ Terms ∙ Collection notice
Publish on Substack Get the app
Substack is the home for great writing