Inside the UK’s Landmark Policy to Protect Consumers from Payment Fraud
In this episode of PU.TV, we’re marking the first anniversary of the UK’s world-leading APP Scam Reimbursement protections.
Host Mike Chambers is joined by Claire Simpson from the Payment Systems Regulator (PSR) — just hours after they both appeared on stage at the Payment Leaders’ Summit — to explore how far the UK has come in protecting consumers from Authorised Push Payment (APP) fraud.
We dive into:
💡 What is APP fraud and who are its victims?
🏦 How regulators and payment firms are reducing scams and reimbursing victims
📊 What the PSR’s first 8 months of data shows — are the measures working?
⏱️ How firms are coping with the 5-day reimbursement rule
⚖️ Are consumers being treated fairly, or is “consumer caution” being used as a loophole?
Claire also shares insights into the PSR’s upcoming independent evaluation, which will assess the success and impact of the reimbursement policy introduced 12 months ago.
🎉 A year on, are victims finally being set right after being duped? Let’s find out.
